16 November 2020

SMS notifications for foreigners

The Office for Foreigners introduces a new method of communication with the clients. Foreigners whose administrative cases are conducted in the Department for Legalisation of Stay in the Office for Foreigners will receive SMS messages with information on the main stages of the procedure.

The messages will confirm the registration of the submitted appeal or complaint, indicate the correspondence sent by the office to the party to the proceedings as well as inform about the issued decision.

The SMS messages will be received only by foreigners or their plenipotentiaries whose appeal or complaint administrative proceedings are carried out in the Department for Legalization of Stay at the Office for Foreigners.

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Principles for direct customer service